The complaint procedure can only be carried out by the buyer listed on the original invoice. In the event that the product was damaged during delivery, contact the delivery person Posto Slovenije or another courier service that carries out its activity in Slovenia or the country and that delivered the goods to you. Complaints must be made within 15 working days from the date printed on the invoice. Complaints are accepted at the email address frcomoto@gmail.com. In the online store, the warranty period is recorded for each item (if this information is not specified, the product does not have a warranty), as well as on the warranty card or the attached invoice. The warranty starts from the day of receipt of the item and is valid until the warranty expires. In order to claim the warranty of a non-functioning item, it is necessary to return the item within the warranty period with a copy of the invoice or the order number (it can also be the name of the customer to whom the invoice was issued) or the warranty card, if it was attached to the item. On the basis of the issued invoice, we have insight into the order, which shows the product data and your personal data. – In addition, a completed form for returning the item must also be attached.